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What if the Answers page were more user friendly?

I have an idea to present to the site as a possible addition to the page. In Afghanistan I worked as a helpdesk operator dealing with just over 2000 customers or a rough estimate for our services. We were constantly getting slaughtered with laptops, desktops, ip requests, maintenance, that sort of deal (and no it wasn't as easy as pouring sand out). To deal with such a high personnel rate and maintain all records we had created a "trouble ticket" or "trip ticket" and was able to organize the orders that came in by date (which was hilarious to put a private first class ahead of a general :D.) I was thinking that same type of organization could be useful for you guys as well to possibly implement. I had created a few word documents in the past that worked as a trip ticket sample where each question such as "what happened to the device recently to suspect issues?" and had responses like "dropped in liquids or spilt on" or various instances that would avoid such questions in the actual blog as well as categorize what the equipment is. This way the site could essentially divide and conquer based on the team's efforts and capabilities for those specializing in certain fields and the organization by date could easily keep track of who to help next and even add a feature that grays out problems that have been resolved already or even user friendly to acknowledge a problem was taken care of with a click of the button if you had a high enough reputation rate, or set it up to even be reviewed to ok as taken care of. Perhaps even a section in the ticket that could keep track of all assistance troubleshooting that has taken place by the user and be able to help out where they are in the process or left off rather kind of guiding them to fill out all portions so we know what they've done, and what they might have screwed up checking or something of that nature. This way we might even be able to transfer a lot of the unresolved questions issue that's built up, or even make an item more clear to resolve. Just trying to think up great things for an already spectacular site.

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Answers is a community-based forum, and thus it doesn't make much sense to "assign" people to a thread, or to mark a thread as dealt with if someone responds - just because one person responds doesn't mean they gave the best answer (or a correct one!). We do know if a question has been resolved, though, by whether an answer has been marked as accepted.

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Gary will be eternally grateful.