Thank you all for keeping this discussion going—this is an excellent conversation, and you’ve all contributed thoughtful suggestions!
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We definitely hear all of your concerns—this is something that the Community team at iFixit wants to improve. It would be ideal to leave the process open without overwhelming the user to answer a bunch of prompts, but as we all know, they often don’t provide enough information for us to offer a helpful solution. In this case, as @oldturkey03 mentioned, it would be worth asking the OP for clarification.
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If nobody engages with their question after a period of time, the OP will get an email asking them to expand upon their question.
