“…I'm not personally involved with our negotiations with our shipping carriers, or the calculations for handling fees, but I can assure you that we do our best…” (from the “Chosen Solution,” above)
Ms. Fuller, this smells like obscurantist puffery, a sop to the rabble. If you don’t know how the costs are arrived at, I’m not sure why you are addressing these complaints at all or whether your claim that the high costs are due to the carriers (and not, say, to your management adding bit of plump to their margins) should carry any weight.
We’ve all been buying various items in various quantities from various vendors using various carriers for, well, decades. Your shipping costs do seem excessive.
