Thanks for tagging SamO, Sebastian, but he doesn't work here anymore (which is why he didn't reply).
I think this post got moved over to Meta because of the phrasing of the question. You're not wrong that the guide leaves a bit to be desired. Once you figure it out, feel free to edit the guide to improve it!
If you still haven't removed the eye tubes, I'd suggest re-posting your question back on the Answers forum in the frame of a question on how to solve your particular problem. Another thing I can do is help you find your closest repair cafe to get help from some other fixers.
