Agreed. Andy's answer was absolutely a good answer. I did think long and hard about the way we handled it in the past when it came to software/firmware related issues. The longer the question remained, the more inappropriate answers regarding all kinds of software it accumulated. I based my decision, that this was question was not repair related, on that. I do apologize for any trouble or disappointment this may have caused. May be it will be wiser in the future to consider those questions as part of a repair as well.
