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honouring the keyboard warranty

So, I got my replacement keyboard from ifixit about 14 months ago. I had a keyboard note key not triggering and was annoyed so spent the $120 to replace it. NOW, with the replacement keyboard, the sequencer key does not work, so super annoying. I still have the old key bed and can swap it out to get the sequencer (which is more important) but I wanted to ask; Does anyone have experience with the warranty on this? Does ifixit honour the lifetime warranty?

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This question was migrated from https://www.ifixit.com/Answers.

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Howdy, Jason!

Yep, Aiden is correct. Thanks, Aiden!

If the keyboard as a whole, or a portion of the keyboard, fails to function as it normally should in the time that you are using it, our Support team can arrange for either a replacement or a return for a full refund. We ask that you reach out to them via help.ifixit.com and provide them with the original order number so they can take a look at the specific part that was sent to you, check out the testing results from when it was first stocked, and then go from there.

They may also ask you to provide them with some information, like what troubleshooting you have performed to determine that the cause is due to a hardware failure, or if software or another component is causing a conflict, whether or not the keyboard has suffered any liquid damage or if it's been dropped at all, the condition of the cables and connectors, etc. This information helps us figure out the condition of the keyboard because we otherwise cannot account for its condition once you've installed it and used it for the past year.

There are a few caveats to warranty replacements that are worth noting -- the biggest one being replacement part availability. There are times when it's difficult for us to source parts and our inventory dwindles. In the event we run out of the part(s) you're needing replaced, our fall-back option is to wait for more to arrive. Otherwise, our only other option is to setup a return for a full refund.

I hope this helps! If you have any other questions specifically for iFixit's Support team, please shoot them an email to support@ifixit.com.

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They do honor their warranty. (unless you use a device the wrong way, like using your keyboard to punch holes in the wall) Here's ifixit's warranty description: https://help.ifixit.com/article/50-warra...

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4 Comments:

Punch holes in the wall? That's all it takes to void the warranty? I guess I shouldn't have strapped mine the front of mad Max's minivan.

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@pccheese quote on quote:

"We can’t cover user error. If you break a part during installation, we can’t replace it. If you accidentally damage the part after installation, we cannot replace it. Additionally, if you destroy a tool or tool roll due to misuse, we can’t replace it.

iFixit is not responsible for any damage to your device due to improper installation or accidental damage. This includes data loss.

Example: If you use a Pro Tech Screwdriver to punch holes in a wall, we won’t replace the driver. If you use a Pro Tech Screwdriver to turn screws and the tip fails, we’ll send a replacement.

Another example: If your replacement iPhone screen stops working a year after you installed it, we'll send a replacement. If you drop your iPhone and the screen shatters, we won't replace the screen."

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*facepalm* You really could't tell I was sarcastic?

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I could there.

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jasonpochapsky will be eternally grateful.