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My new part seems to be used.

We recently ordered the part below and had a local computer repair person install it for us. He noticed immediately that it was not a new part even though the we paid for a new part and the package said it was new. According to your site a used part is $10 cheaper than a new part. It works fine, however we would be much happier if we could get a $10 refund.

Laurie Simons

MacBook Pro 15" Retina (Late 2013-Mid 2015) MagSafe 2 DC-In Board / New

IF117-024-1

order #1839050-845244

Answer this question I have this problem too

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Hi Laurie,

Thank you for your post. You can contact our Customer Support team for a refund.

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Laurie Simons will be eternally grateful.