How do I get customer support to actually respond to me?
Hello,
I have emailed customer support multiple times about a question about warranty service. I think I sent my 5 email in about a 4-5 month time period today. I still have yet to receive any sort of a response from iFixit. Is the email support link just for show? Does it actually send emails?
Is this a good question?
Hi Aaron,
Sorry to hear that you haven't received a response. If you first contacted 4-5 months ago, you should have heard back by now. I'll pass this along to our Customer Support team directly just in case your emails never made it to their inbox.
by Kristen Gismondi