Was trying to properly set this question WonderBoom sound quality issues
As hard as I could I was blocked in choosing the correct device! If I do a search I find two of them! Clearly we need to merge them together. But why can’t I select either?
The first is properly listed
Ok so I was able to find an answer. The reason the UE Wonderboom doesn’t show up in the Answers forum is because both of those pages are ‘page stubs,’ meaning that they don’t have enough information for Google to categorize them as useful pages. This issue can be resolved if you fill out the summary, image, and category of the device page.
However, there are always going to be instances where users will post questions about devices that may have their device pages categorized as ‘page stubs.’ As a result, here’s what you can do. On the user’s question/post, hover over ‘Options’ and click on ‘Edit.’ From there, if you type in the device name, it won’t show up but you can click on ‘Choose “UE Wonderboom”’ and it’ll select the right device (as seen below).
If you misspell the device name though, you’ll be given the option to create a new device page (as seen in the image below).
So for now, if you come across any questions/posts in the Answers forum that have incomplete device pages (aka page stubs), then I think the best solution would be to follow the instructions from above to properly categorize those questions/posts. If you find anything else, please let me know! Thanks as always @danj !
2 Comments:
@danj Sorry about the confusion but it appears we haven't rolled out the character requirement update yet. If a device page doesn't have all three requirements (image, search summary, and category) then it will be categorized as a page stub.
As for the other questions linking to the proper page, I'm not too sure. Showing the history of the questions doesn't show when/if the device was changed, but I do know that if a user directly went to the device page and asked a question from there, then that question will properly appear in the Answers forum. If a user asks a question about a device where the device page is categorized as a page stub, then that question will not have the option to select the correct device page stub. I'll look into this more and see what I can find.
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2 Comments
@danj Hmm I'm seeing this as well. I'm going to report the issue to our Dev team to have them look into it.
It looks like you've made both device pages as well! I think it would make sense to delete the page that doesn't have the full device name ("Wonder Boom") so other users are directed to the correct device page :)
by Justin Ogihara
I guess I made the second as I figured the older one got killed.
by Dan