@espri let me try to shed some light on this.
To post a question start with step 1. by formulating a strong title. Try to be short be descriptive. It’s the “eye catcher” to get people to read your question.
Step 2 is the description so let people know what the problem is, how long it has been going on, anything that may have brought the problem on, what you have checked etc. The more detail you add the greater your chance of getting a good answer
Step 3 is the device your question belongs to. Yours of course would be a Samsung LE37B651T3P 37" LED TV
This is the window that pops open when you click the hit the “Find a Device” tab
Now you can type “Television” in the search bar as shown in step 1. This will automatically show in step 2. Step 3 allows you to select the maker for your device. In your case it would be Samsung. That will now open the next column showing already listed models for Samsung. Should your model not be on it, you can just click on the choose device with “Samsung” still highlighted. That will then accept your device as a Samsung Television. The importance here is that you must add your model number in the body of the questions description. Otherwise nobody will know the specifics of your TV.
The other thing you can do is as follows. It is not as neat but way simpler. After you formulate your question and click the “Choose a Device” tab,
type your make and model number into the search bar. Next click the Choose “Samsung…….” tab. That will get you to this screen
Scroll down to either “Preview” then “Post” your question.
This is what it will look like if you stay with selecting “Samsung Television”
This is what it looks like if you add the model number in your search but cannot select the maker.
Now I hope I have not confused any more :->
3 Comments
I have now found that I can select Samsung generically from the 'Find Device' lists but haven't been able to specify the model
by Eric Sprigg
@espri exactly what device would you want to add?
by oldturkey03
The Samsung LE37B651T3P 37" LED TV
by Eric Sprigg