Skip to main content
/

Site Navigation

Your Account

Choose Language

Unable to login on EU site

I purchased a Mako kit from the EU site.

I didn’t register during the purchase, but instead used my email as a guest.

Later, I registered with that same email to the Italian site (https://it.ifixit.com/).

Now, whenever I try to use this account to login in the EU Store, it gives me an error. Logging in from the IT site is ok, but as soon as i am redirected to the EU store I find I’m not logged in, and I cannot log in either.

Also, the previous purchase is not present in the history, but that's not really an issue.

Answered! View the answer I have this problem too

Is this a good question?

Score 0
2 Comments

Hi Emiddio,

Sorry to hear you're having trouble with logging in. I'll look into this issue and get back to you as soon as possible.

by

Hi Emiddio, I just wanted to let you know that we're still working on resolving this. I appreciate your patience in the meantime!

by

Add a comment

1 Answer

Chosen Solution

Hi Emiddio,

I’m reaching out to follow up on this issue from a while back. Our devs weren’t able to reproduce the bug, but we’ve made other improvements to the site that likely resolved the issue. Everything should be back to normal, but let me know if you experience any other issues.

I hope this helps!

Was this answer helpful?

Score 1

1 Comment:

Yes, now the logins works fine. I also can see the order i made on the eu store. Thank you!

by

Add a comment

Add your answer

Emiddio Esposito will be eternally grateful.