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Help Us Improve iFixit!

Hello Meta!

We are evaluating the website, as we always are, to keep improving. One of the features we have that you might be familiar with, is the button at the end of a guide that says “Give the author +30 points!”
We don’t get a ton of clicks with that button and I think it’s because there isn’t a super clear action item. The intention is that a user has completed or attempted the guide and can thank the author for creating the guide by giving them some reputation.

Our current idea is:

“Congratulations, you’ve made it to the end! Click here to give the author 30 points.”

What are your thoughts on this? Do you have any other ideas?

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Hello Amber

The color and shape of the button does not stand out enough. Needs neon colors and strange shape. Maybe a colorful gif circling the button? Dancing tools gif? A glow / reflection?

In this world full of stimuli, a simple button does not incite to be pressed.

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Thanks for the suggestion, @oscarsp. I'll add it to our idea list!

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@ambertaus - Three or four years ago I made the same recommendation for Answers ;-} As I have to plead for a score and accept the answer!

So the poster of the question sees the gif when they return. But within a floating box as we don't know which answer or answers need to be scored. And lastly we don't know if the top most answer is the best to accept.

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Just for clarification, @danj, you mean for people to accept an Answer as a chosen solution? I want to make sure I take down the right notes. =]

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@ambertaus - Yes! If you look through just my answers listing more than half which have a clear answer are not scored or even accepted! I'm not even talking about the grey space ones. It's not just me for sure.

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@danj yep, you're right unfortunately. It's definitely an issue on my radar.

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I think the problem might be more fundamental and not significantly related to the styling of the button.

The vast majority visitors are just consumers and leave when they found the answer/guide they were looking for. Also, creating an account to ask a question does not lead to retention of valuable users.

That being said, you might want an internal metric to measure what percentage of logged-in-users reach the bottom of the page without using the “completed” button.

Unless you’re already repair (and open-source) minded, there aren’t a lot of incentives to become a meaningful member of a repair community.

One thing I can think of is to put more emphasis on the devices you own (my workbench). Unlike Wikipedia for instance, we can make a relation to the physical world of someone.

  • the workbench could be more accessible, part of your profile page for instance (not public obviously) or a dedicated page, and not just in a dropdown
  • easy access to changes for your devices, “a device you own has a new guide” or “a device you own has received X guide updates”, either in the dedicated page combined with notifications, or in the monthly mailing

This in itself could help with retention, not with crossing the initial threshold of becoming an actual user. I’m not a marketing expert, but IMO Ifixit is more marketed as a part in the repair movement, and not as a helpful tool for regular users with day-to-day problems.

Perhaps the devices-you-own overview could be expanded and marketed to actually help regular users, for instance to get reminded of yearly maintenance jobs or just to add a note of where you stored or lended it.

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@knipwim - Retention is a bit more complex!

Visitors looking for an Answer to their problem will always be passing through once the get what they need. We won't hold on to many. But we should try to give them something to pull them back!

Maybe we should allow them to create a portfolio of their gear so the next time they come back they only need to click on their device listing and the questions they had posted before.

But the real issue is building and retaining people with the skills to answer questions and rewarding their efforts. As without them the rest won't come!

What I fear is the slow erosion of repair shops of all kinds is the loss of the skills they offered.

Just look for someone to fix your shoes, cobblers are very hard to find these days (COVID killed our local ones business - retired) and the cost was not cheap either! So people just buy new shoes as crappy as they are!

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Thanks to everyone who left feedback! @danj @knipwim @oldturkey03 dylan @oscarsp

I’ll be taking all of these ideas to our planning meetings.

If you think of anything else to share, post it here in Meta.

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Amber Taus will be eternally grateful.