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How do I acquire Pro Tech Roll Magnetic Backing Plate?

I’m very dissapointed to learn upon receiving it that for some reason I do not understand they don’t include the magnetic backing piece with the tool roll. I didn’t notice or look for caveats because to me it’s silly to not include a necessary piece. And then not even sell it separately.

I want to make myself a Mahi version of the Pro Tech Tool Kit and now I’ve wasted money shipping the tool roll to Canada only to find out I can’t actually use it.

I love it iFixit, but like, why though?

At the very least sell the magnetic back piece separately. I would have ordered both if I had known about this oversight and was able to order both.

But now I’m stuck in what feels like a rock and hard place where either way I’m going to be spending more money on this than I should or want to. If they’ll sell me a magnetic back piece that’s a whole new shipping expense to Canada(it could easily cost more to ship than the piece is worth.) Or if return it I pay shipping and a restock fee. Or I just eat the cost of buying something I can’t actually use because of a very silly and ridiculous oversight.

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Hi there, @intoxicus!

I’ve been talking with some folks in our Customer Service department on how to solve this issue. Even if we sold the magnetic plate separately, there wouldn’t be anything on the back of your Mahi for it to adhere to.


I checked in again this morning to see the status of this question and they said they had this sorted out with you! Please let me know if you need any other help.

Happy Fixing!

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I accidently deleted my long winded reply.

Thank you very much for everything.

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Graeme Masciuch will be eternally grateful.