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FixHub won't connect with tool or poweroff

I haven't used my FixHub for a month or so (it worked great then!). I pulled it out yesterday and noticed the battery was dead. I recharged it today, but it won't detect the tool (shows the "no cable" icon, connected tool does not light up no matter what I do). I tried restarting the battery by holding the power button down for 10 seconds. It looks like it goes through the shutdown routine, but apparently doesn't actually shutdown (it still shows the same screen with the battery indicator and "no cable" icon).

I was able to connect it to the Web Console and update the firmware, which did restart the device (after a couple of tries). Now, when I power it on (without a tool connected) I get a "Battery Error - Tool Shutdown" error. After clicking the knob, it's back to showing the battery state, "no cable" icon, and won't shut down.

Any fixes for this? Do I have a bad battery?

Answered! View the answer I have this problem too

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This question was migrated from https://www.ifixit.com/Answers.

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@lukasv33266, Let me look into this for you. I'll update you when I have an answer.

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Thanks, @krisrodriguez! I'm not sure if this is helpful, but here is some additional information:

- The front screen on the FixHub has been on for over 24 hours now, which implies that the timeout feature isn't working.

- The front screen shows a charge of 0%, unless I connect it to the web console. Then it jumps to 100%. The web console shows 98%. If I try the shutdown procedure, it displays the error again and shows 0%.

- My phone won't charge off of either of the front ports, but it will off the back port. I've never actually tried this, but I assume it should work.

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@lukasv33266 , Thanks for the extra information—it was really helpful. I spoke with the team, and the issue could be anything from a transistor problem on this specific unit to a cable issue. Even if it’s just a cable issue and you can get it to work with a different one, that’s not how we designed it to function (and you deserve a friction-less user experience).

The best course of action is to issue you a replacement. You can start the process by emailing support@ifixit.com with your order number.

Let them know you spoke with Kris in Community and that we’ve determined a replacement is the best option.

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Lukas V will be eternally grateful.