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Feedback Request- iFixit Spam Policy

Hi folks,

I was hoping to get some feedback before we publish our spam guidelines below. If there are any sections that are unclear, or missing information you'd like us to address, please let me know.

Thanks!

What is spam?

We define spam as irrelevant and promotional content that directs traffic to external commercial sites, while providing little to no value to our community. Spamming is a violation of our community guidelines.

How do I report spam in the community?

You can report spam by selecting the “actions” button on any post. Then choose, “remove as spam/offensive” from the list. We want iFixit to be a fun place for everyone, so let us know quickly if you run into spam and we will remove the offending material from our community.

If you believe that the person posting the spam had their account hacked, please email our support team over at support at ifixit dot com.

My post was flagged as spam

If your post was flagged and deleted, it was either automatically removed or determined to be spam by our community. We crack down quickly on posts we suspect are dangerous or useless to our community. You will receive an email with a direct link to the post. Your account may be blocked or banned.

Our spam fighting robot is still learning, and sometimes he makes mistakes and removes legitimate posts. If you would like to appeal a post that was marked as spam, please email our support team over at moderation at ifixit dot com.

How to avoid being flagged as a spammer

To protect our members and maintain the quality of content in our community, the following behaviors are always deleted as spam:

  • Links to external content with insufficient supporting text in the post. Links should not be a substitute for including information in the post itself. If you must link to an outside page, make sure that you contain enough information in your post that link rot won’t render it useless.
  • Self-promotional posts advertising your company / product / website. You are welcome to use your profile page to promote your company and services, but do not promote your own commercial offerings in repair guides or answers.
Answer this question I have this problem too

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This looks good. Glad to see some formal policy to address this. Sometimes it feels like a gray line between directing people to where they can get specialized help that they need to complete their repair, vs commercial spam.

The only edit I might consider would be to make it clear that it doesn't have to be "your" external website to still be spam. I find any links to parts suppliers to be spammy.

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"any links to parts suppliers to be spammy." could be, but it also could be vital to the question. i.e. Where do I buy such-and-such part. I do think that it should not be viewed as spam if it benefits the question. I do link to Mouser and Digikey often and have never considered that spam.

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How about we add a sentence to the last bullet: "You are also welcome to link to sources of parts and tools for companies that you are not employed or associated with."

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That sounds appropriate.

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Thanks for the feedback everyone. We really appreciate it.

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@Kyle I was wondering about that point as well. That sentence clarifies it nicely.

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Here's a question on the new policy: Here is a guy who is pipping his software: wheneverhsiam is this OK?

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Hi Dan,

We do not allow for members to promote their own goods or services outside of their profile page. I'll work with this members to clean-up their answers. Thanks for bringing this to our attention.

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I had a feeling he was pushing it a bit.

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Kay-Kay Clapp will be eternally grateful.
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