There seems to be a lot of assumptions that we get parts for cheap and make a huge profit on everything. Let me counter with some facts.
First, ethic. Last I knew, it is a violation of contract with Apple for authorized resellers to sell parts to the public. Just like Apple, they are supposed to offer repair to the public, not parts sales. Some of our competitors offer much cheaper parts than us because they are violating their contract with Apple and are directly selling parts to the public. We have not gone this route for cheaper parts and cheaper prices because it's wrong to do so.
Second, quality. Some of our competitors offer cheaper parts because they are Chinese parts that are oftentimes incomplete. You get what you pay for. We have found that ordering parts from China is hit-or-miss on whether the parts have all the promised components or not. Sometimes it works great, and we can offer parts for cheaper. Sometimes the parts are missing vital components that are promised on our products, and we can't sell them. We have purchased parts from competitors and have been shocked to find vital pieces missing, contrary to what was indicated on their site. It's like eBay: you pay less, but the risk is higher. We actually have a pretty strict testing process. We're certainly not perfect, and malfunctions do happen, but we try really hard to ensure that a part purchased from iFixit is great quality.
It turns out that just as you need to eat, so do we! Would you prefer that we offer bad parts by unethical means? We're not willing to go that route. Our desire is to offer products that are as competitively priced as possible without compromising quality or ethic. And we're proud of that.
Come on guys. We're not sitting on a pile of cash while you try to scrape a living in a good trade. Business and pricing is a complicated situation (as the back-and-forth between rdklinc and Majesty indicates), but we're interested in maintaining a relationship of brand trust with our customers at a competitive rate. If we can lower prices, we will. If we can't, we won't. That's all we can do!
6 Comments
My question would be does iFixit give reseller pricing to anyone? If so it should be applied evenly--if not I'm sure they will understand if our business purchases are made elsewhere. Ralph
by rj713
No offense was intended in my earlier statement--I am no longer a salaried tech as I work for free. That being said I do try to keep cost down so I may continue to give computers to kids with a fixed retirement income.
by rj713
A few days ago I wrote to iFixit because I was having moral reservations about sending a question asker to them for a part they had listed at $750 used. I gave them a link to where it could be bought for half that price used. I did not receive a reply. Lucky for the customer that someone at iFixit posted a reply that they were out of the part and I then posted the link to the question asker. Even though the prices are higher, I feel confident that iFixit has tested the unit. That justifies a higher price to me. When my customers want their machine fixed in a hurry I feel fine about ordering from them. One of my points here is that we help iFixit sell parts. For that we receive nothing. A credit on parts for accepted answers would not be out of line for the hundreds of hours we've spent helping them succeed.
by mayer
I agree with you Rich, but it comes down to this; we volunteer our time because we want to. Neither Kyle or any other staff member ask us to spend our free time helping them. So I would not expect iFixit to grant me any credit or discounts on parts.
by Majesty
I understand Maj, I would prefer to buy all my parts here. That was my ultimate goal with bringing up this topic. I was just hoping that iFixit would help me remain competitive so I could buy more from them and save time searching for prices.
by mayer
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