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Did iFixit send me a used replacement LCD screen?

My LCD screen went out on my iPhone 6 so I ordered the "iPhone 6 LCD Screen and Digitizer Full Assembly / Part Only / Black" replacement. Upon receiving my order (yesterday morning) I opened it up to inspect it with great surprise. The first thing I noticed was the protective plastic film on the glass was extremely scratched/scuffed up and also had many air bubbles with dirt trapped underneath in between the film and glass. Upon further inspection I noticed one of the cables was not laid in the same manner as the images online or as my factory Apple screen. This cable also had some sort of sticky residue on it as well. Another cable had a slight crease in it and a little scratch. I also noticed a very small rip/crack in the corner of the cable that has the small push connector at a right angle. There is also a small screw missing from metal backing on one side of where it screws down next to the home button. I didn't even bother trying to install the screen as it was in such bad condition. I emailed support and called all day yesterday with no luck only receiving a machine saying "we're in the office but with another customer". I will continue to do so today but In the meantime I figured this may catch someone attention quicker. I assume this was a screen someone bought and returned and it ended up back in their inventory on accident. Has anyone else had an issue like this?

Answered! View the answer I have this problem too

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Hello, I agree just work to get in contact with the IFixIt support. This is your best bet. But this could be a accidental shipment so I would just try to get a replacement. I wish you luck and feel free to ask me any questions by replying to this comment. Thanks, Keegan Bourque

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This question was migrated from http://www.ifixit.com/Answers.

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Hi Jeff!

Looks like we helped you out via email but never responded to your question on here! We like to reach out on all channels just to make sure we help out as quickly and conveniently as possible. I apologize for the oversight. I hope our emails with you led to an acceptable solution.

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jeffpadron, This is ifixit volunteer sight, we do not handle parts or sales, we help people with info. on repair issues when we can. I believe ifixit does sell used parts but it always shows in the listing when part being sold is used.

Best to contact ifixit store at link below to let them know of your concerns and arrange shipping of replacement/refund. Good luck.

I hope this helped you out, if so let me know by pressing the helpful button.

http://help.ifixit.com/collection/130-co...

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Yea thats where I looked before posting this. I've been calling them all day today as well with no luck. Thanks for your help though.

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jeffpadron will be eternally grateful.