Kadan Sharpe

Hi Chad, We can ship most of our products internationally, but currently we cannot ship batteries outside of the contiguous United States. This is due to lithium-ion battery shipping restrictions that we must follow, which you can learn about here. Some customers are able to use a freight forwarder to transport a battery to their address, but we do not have any recommendations. That may be a solution for you. Before placing an order with us, we suggest checking with a forwarding company to ensure they can forward lithium-ion batteries to you. You're welcome to ask our DIY community on Answers to see if they have any good recommendations. It's totally free and you can check it out here. We do apologize for the inconvenience, but we hope you're able to acquire replacement batteries near you. All the best,

Thanks for your question! The difference between these two products is the number of components that come with each repair solution. Each of these products have different product pages, so we suggest comparing the two depending on your repair needs. Essentially, the “Screen” variant includes some extra components that are pre-installed. It is a repair solution geared towards someone who may not have ever performed a screen replacement before, and they just want to get their phone working around. Those extra included components are: (1) Front Camera Assembly (2) Earpiece Speaker (3) LCD Shield Plate The “LCD and Digitizer” is a higher quality display which is why it is more expensive, but it does not include the extra components listed above, so those components would need to be removed from your original screen and transferred to the new screen during the replacement process. This product is geared more towards repair shops who replace these screens for a living and are confident in swapping back in the...

Hi there! Thanks for your order and post! If you would like to purchase any individual bits from your kit, you are welcome to do so. You can find them listed in the drop-down menu on this page: https://www.ifixit.com/Store/Tools/iFixi...-Precision-4-mm-Screwdriver-Bit/IF145-373?o=1 That said, if any of your bits are damaged during normal usage, we are more than happy to send you any replacements you may need for free! All of our bits come with our awesome Lifetime Warranty, so this bit shown in your photo appears to qualify. If you’d like our Support team to send you a replacement, please reach out to them via email at: support@ifixit.com They’ll just need your order number, the name of the bit(s) you’re needing replaced, and a good shipping address for you. I hope this helps! All the best,

Thanks for thinking of us for your repairs! We're very sorry to inform you that due to shipping carrier changes related to the COVID-19 pandemic, iFixit.com is currently unable to ship to India until further notice. We regret any inconvenience. You can learn more about this here. That said, you're more than welcome to order our products to an alternate country or address such as a freight forwarder, but we do not have any recommendations as to which freight forwarder company to choose. If you have any other questions or concerns, we ask that you please email support@ifixit.com and we’ll get back to you as soon as we can. Thanks again for your patience and understanding. All the best,

Hi there, Sorry, but we currently do not offer free shipping on any orders at this time, though we may offer a promotional coupon later in the year (usually around Thanksgiving/Christmas) for free shipping on orders over a set dollar amount. You’re welcome to use coupon code RETROFUTURE10 for 10%-off your order, if you like, but that is the best coupon available at this time. If you have any other questions or concerns, please contact our Customer Support team via help.ifixit.com and we’ll be sure to assist. All the best,

Thanks for your question! The short answer is: Look at what is included. The long answer is: The Repair Business Toolkit is a comprehensive collection of tools for someone who is starting a legitimate repair business to work on pretty much every device imaginable. It’s also a solid equipment loadout for those who need to get their employee or coworker a complete set of tools in the easiest manner possible. It is meant for repair businesses or those starting a repair business. If you’re not needing all those tools, we’d suggest checking out the Pro Tech Toolkit instead. I hope this helps!

Thanks for thinking of us for your repairs! We're very sorry to inform you that due to shipping carrier changes related to the COVID-19 pandemic, iFixit.com is currently unable to ship to Brazil until further notice. We regret any inconvenience here. That said, you're more than welcome to order our products to an alternate country or address such as a freight forwarder. If you have any other order-related questions, you’re welcome to contact our Customer Support team via email (support@ifixit.com). All the best,

Sorry to hear about the login trouble! In the interest in resolving your issue, I've gone ahead and removed the "OpenID Association" tag from your account, which may be the very thing causing this issue. I've also sent a Password Reset email over to you, that way you can select a new password and login using the same email address as before. I hope this helps! If you continue to experience issues, please send an email to support@ifixit.com and we’ll be sure to assist further. All the best,

Please see this page: https://www.ifixit.com/Info/Sales_Polici...

Sorry to hear about the issue! Please reach out to the iFixit Customer Support team via email at support@ifixit.com and they’ll be sure to assist. Cheers,