Augie Fash

Hi There, Thanks for reaching out! We’ll be more than happy to help get this resolved for you. To do so, could you please email our team at support@ifixit.com with your shipping address and iFixit account email? With that information, we’ll be able to see where the hiccup is here. Thanks again, and looking forward to speaking with you soon. :) Augie

Hi Rob, Thank you for bringing this to our attention! We’re looking into what may be causing the bug, and working to fix it. In the meantime, if there’s anything else we can assist with, please don’t hesitate to drop a line to our Customer Support team at support@ifixit.com.

Hi There, Thanks for reaching out! RepairShopr recommended the following: "“You will need to do the initial inventory import. Here is the information on that, ''https://feedback.repairshopr.com/knowled...-inventory-hub#Inventory_Import'' And here is the information on getting the two talking, https://feedback.repairshopr.com/knowled...-inventory-hub#iFixit ”" Thanks again, Augie iFixit Customer Service

Hi Chris, Thanks for reaching out! We currently accept PayPal on our USA store (www.ifixit.com). For our Canadian and Australian storefronts, we are not yet able to accept PayPal as a payment method, though we are working to build out this functionality in the future. My apologies for the frustration this may have caused, though if you have any questions, please don’t hesitate to let us know.

Hi There, We offer a few different shipping options, ranging from standard ground shipping to overnight delivery. The estimated delivery window is shown during checkout. Although we have not seen significant shipping delays due to COVID-19, please know that the delivery window we show at checkout accounts for this possibility. Should you have any other questions or should there be anything else we can assist with, please don’t hesitate to drop us a line at support@ifixit.com anytime. All the best, Augie iFixit Customer Service ​

Hi There, Many thanks for your order with us here at iFixit. Fortunately, your order shipped out on time and is well on its way to you. To protect your privacy, I’ve gone ahead and emailed you with additional details regarding your package’s tracking information and expected arrival. In the meantime, should you have any questions, please don’t hesitate to respond back to that email. All the best, Augie

Hi There, Thanks for reaching out to us with this concern. My name is Augie and I'm here to help. Based on that model number (A1387 / EMC 2430 ), you actually own an iPhone 4s, not an iPhone 4. With that in mind, the batteries for the 4s and for the 4 are different, and they’re not cross-compatible. With this in mind, we’ll be more than happy to set you up for a return and refund , and help you in ordering the correct battery. To do so, please send us an email with your order number to support@ifixit.com, and link this conversation. Thanks again, and looking forward to helping you get this resolved soon.

Hi There, Thanks for your inquiry! My name is Augie, and I am on the Customer Support crew here at iFixit. I appreciate your feedback regarding disposal instructions on our site. Because of that feedback, we went ahead and added a Help Doc regarding iOpener disposal. "Fortunately, the liquid inside the iOpener is non-toxic, food safe, and water soluble. Should you need to dispose of a damaged iOpener, feel free to clean any spilled iOpener liquid using a damp towel, then dispose of the iOpener as you would any other normal household refuse. The towel can then be washed or rinsed like normal." You’re right on the money in terms of the liquid inside the iOpener. It is indeed Glycerol, and is perfectly safe to dispose of using the methods you mentioned. Should you have any other questions though, please don’t hesitate to let us know here, or to send an email to our Support team at support(at)ifixit(dot)com. Thanks again, Augie

Hi George! I just sent you an email. :) Happy fixing!

Hi Julie, As it turns out, we don't sell gift cards, though since you are looking for a gift, our iFixit Gift Guide may be a good place to start. If he is just starting out, I recommend the Pro Tech Repair tool kit or Essential Electronics Toolkit. If you need anything else, please don't hesitate to ask! Augie