Sandra Hiller

This one goes out to all those of you who make part of a team and/or are Repair Pros. Our goal is to get people the repair...

In order to keep edits on iFixit.com open-source and high quality, we use an approval process based on reputation score to...

Hallo Alfred! Vielen Dank für deine Nachricht, tut uns leid zu hören, dass du Probleme beim Bestellen hast! Bei uns laufen die Bestellungen aus dem deutschen Store ganz normal rein und auch unsere Tests haben keine Probleme zutage gefördert. Es hört sich so an, als würdest du eventuell einen Scriptblocker benutzen, der unseren CookieBanner wie eine nicht klickbare Folie aussehen lässt, und auch andere Scripte blockt. Es wäre hilfreich, wenn du uns einen Screenshot zukommen lassen könntest, und es wäre auch gut zu wissen, ob du vielleicht irgendwelche Browser-Plugins nutzt, die z. B. Javascript blocken. Falls du vom PC deines Arbeitgebers aus versuchst, zu bestellen, kann es sein, dass hier das Unternehmen Blocker einsetzt, die dir eventuell nicht bekannt sind. Du könntest versuchen, ob die selben Probleme auftauchen, wenn du einen anderen (privaten?) PC nutzt. Selbstverständlich können wir dir deine Bestellung auch manuell anlegen, wenn dir das alles zu viel ist. In dem Fall kannst du einfach eine Email...

Hi Jeremy! I’m happy to see that you’ve also emailed our [http://mail to: support@ifixit.com|CS team], which is the best way to get in touch in this case. Your email has reached the [http://mailto: eustore@ifixit.com|EU CS folks] in the meantime, they’re alerted, have already started to look into it and are trying to solve this for you. You should receive their answer to your email in the course of the day!

Hi Stéphane! Great catch, thanks for being an eagle eye!! We fixed that, but you can also edit the translations of our wikis yourself, it’s actually the same workflow as for teardowns and guides which you’re already using. Once again, thank you for this one and also for all the translations you did so far. Keep it up! They are helping french-speaking people all around the world fix their broken stuff. All the best! Sandra

Hi Christopher, Our pricing is based on our purchase prices and usually, there shouldn’t be big differences in the prices you see in the German Store and the ones we have in the US Store. We’re trying to permanently control the prices and, if necessary, redesign. Set articles are usually always somewhat more favorable than the respective individual parts, but I totally agree with what you’re describing in the case that someone already has the tools. The iPhone 7 doesn’t seem to be a single case, so we’re trying to find a better solution for all display kits and can unfortunately not do a quick fix for just this item right now. What we’re discussing is including the adhesive with the screens, similar to how we already do for iPhone batteries, but that change would need some time still. Be assured that we’re very grateful for your reaching out to us and drawing our attention to this unintended discrepancy between pricing and mission. We’re working on it! Thank you!

Hey,   Thank you so much for this!! We can say the same from our side: These days, it is exactly that kind of message that lightens up our day and make us feel connected to our customers and community!!! We are very glad to hear that everything was fine with your order!  We’d be more than happy to read your great feedback also on our ++iFixit Facebook++ or Twitter Accounts, and also if you could just spread the word around your friends, family, and colleagues! The best way to give back is to help other people around the world fix their broken stuff by contributing to our platform. Have fun fixing ! All the best, Sandra

Hi @tagru ! Thanks a lot for your question! The new stock of EU328012-2 is already ordered and should arrive soon.  Please check our store again in about three weeks.  If they are still not available you are welcome to contact EU customer service and ask for a status update.  Sorry for the delay!  Best, Sandra

Hi @jayeff ! It is possible that you get the “You don’t have enough reputation to patrol this edit” even with the high number of rep points that you have, that is when the reputation required to approve changes is set to “infinite”, (maybe that’s why you don’t see any) which we always do for our own guides, the ones written by our techwriting department. However, I thought that as you have moderator’s rights on the platform, you should be able to patrol even those. Can you maybe try with some other iFixit staff guide, such as the Oura Ring 2 Teardown, and see if you can patrol it?

Hi Leon! First of all, thank you so much for creating that new device and the 2 guides for it! When a Device is created, it does not automatically end up in the category from which it was created. To sort it, you should set the category in the upper right part of the window when editing it (in the language it was created in, navigate to the category first to get the correct name): This will also remove the [flag|no area], which is added automatically as long as no category is selected. I think in your case, it might have happened that this Category field was not available, as the necessary reputation for editing this is 500 by default. For this one, I’ve added the category for you and removed the flags, however, there was one thing I noticed: Even if you’d created an English text (which is indeed the best way to proceed, creating the EN device page first and then translating it), you didn’t change your language setting on the top right, therefore the English text was displayed in the German version. (I’ve...

Hey Alvin! Thank you for your message. Our newest batteries should all be supporting the "battery health"-feature. If ever you’d experience issues after your purchase, please feel free to contact support@ifixit.com at any time. All the best, Sandra

Hi Philip! It seems that in this case, you’ve inserted the Jimmy-info in the English version first and then afterwards to the Italian version, which was the original. The best way to make that kind of change is to change the original version first and only then add the change to the translated version. The thing is that if the change in the original version is done AFTER you already adapted the translated version, the translation will be flagged as outdated, even if it's correct. (Every time that happens to me, I just go back to my translation and do some minor change, for example in a comma or word order, hit "save" again and then the flag is gone).  This is kind of what we did for your current guide now, we made a small correction in English, and now it's also displayed as up-to-date: https://www.ifixit.com/Guide/translate/1.... I hope I could help! All the best, Sandra