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BUYER BEWARE: Low Quality Parts

I was shocked to find that the $450 Macbook Pro screen I had purchased had a PLASTIC housing. I always avoided eBay fearing the low-quality screens that I might come across on there, but it turns out I should have been avoiding iFixit.

I asked support about this and was told: "As mentioned on the product page, "... some parts may have outer housing that have been refurbished to remove dents and/or scratches. These refurbished parts may have a slightly different finish than an original part. The parts are fully functional."

I don't consider replacing an aluminum housing with a plastic housing a "slightly different" finish.

Update (03/19/2018)

Thanks for your quick and thorough response, Kaden. When I purchased "A stock" I assumed that what I would be getting is what you're describing as "premium A stock." This naming convention is certainly confusing at best and deceptive at worst. Considering the "Premium" option isn't even in the dropdown until it's available even though your standard A stocks are in the dropdown even when they are unavailable, I would say that it's probably closer to deceptive, I certainly feel deceived.

Now I'm in somewhat of a rock and a hard place cause while I would prefer "premium A Stock" you don't have any available, so my options are to use the plastic-feeling screen or return it and have nothing until the product I actually want comes in...grr.

Any idea on when you might receive some stock of that?

Answered! View the answer I have this problem too

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@alwaysbusyscott I'm on your side with premium being hidden. fair point.

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Howdy, Scott,

Thank you for your Meta post.

The A-stock display assembly you purchased is a used, refurbished assembly. The refurbishing process often includes sanding and polishing of the housing to buff-out scratches, dents, and other cosmetic wear and tear, and can make the housing feel as though it is made of plastic. However, it is still an original aluminum housing. If it were made of plastic we would mention so on the product page.

We are occasionally receiving used assemblies that arrive in near perfect condition, and would likely better suit your needs. For these, we have a separate [A/B/C Stock] category, called Premium, which are display assemblies that are fully-tested and confirmed to have zero dead pixels, and also do not have refurbished housings, wheras the A/B/C stock screens fall in line with the industry standard of a used, refurbished assembly, and will most likely have a refurbished housing.

At this time we are currently out of stock of these Premium assemblies, but once we receive them you will be able to select from the drop-down menu on this page: https://www.ifixit.com/Store/Mac/MacBook...

That being said, if you are simply not satisfied with the display assembly you received, you are welcome to email our Customer Support team to request a return for a full refund. You can reach them via this Help page: http://help.ifixit.com

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oooh premium...

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Scott Leavenworth will be eternally grateful.