For the repair shops regarding Apple's iOS
This is not really a question as it is just a forum post to hear other people's experiences.
As most of us know some of the IOS updates are a pain in the ass because they very often come with a lot of problems. Problems that repair shops often have to deal with without actually knowing that the IOS updates are the cause.
In the IOS 11.3 many repair shop customers reported problems with their new screen regarding touch. This happened mostly on the iPhone 6S, 6S Plus and in some occasions the iPhone 7. The solution was to update to IOS 11.3.1 which in the beginning was working as expected.
What many repair shops did not expect is that the problems was even worse in the IOS 11.3.1 as not only did the touch on the screens not work, but for some iPhones the screen would just be completely black. A soft reset usually did the trick but only for a few hours. These problems where reported for all iPhones between the iPhone 6S and iPhone 7 plus. This time it was especially the iPhone 7 who had the most problems and most of the time the touch would not work at all. A new update came short time after these problems where reported. IOS 11.4.
Many of us was quick to tell all the customers to update to IOS 11.4 and in almost all situations, that fixed the touch problem.
But it is not over yet. Still in IOS 11.4 customers are reporting lack of touch functionality in iPhone 7 and in this update also iPhone 8 and 8 Plus.
Another update is released, IOS 11.4.1 which seems to completely fix the touch problems but of course comes with new ones.
In IOS 11.4.1 customers are reporting small white lines across the screen that sometimes are there and sometimes not. There is also reports of the phone overheating, back light flickering, screen is a lot slower and less battery time.
That being said. I am sure a lot of repair shops here mainly uses iFixit replacement display's for the iPhones. And i am sure a lot of us has had no option other then replace the screens again for the customers between these updates.
In my opinion this is a nightmare that has been going on way to long. And to me it seems that apple is doing this on purpose. Because as far as i know this is only happening on third party screens. I am sure that many repair shops have had unhappy customers that don't understand that this is not the repair shops fault and because of that maybe have gotten a bad reputation.
Apple is trying to make it hard for us to do iPhone repairs. The updates described in this post have been released with a very small time frame between each update, but there is no information on the updates regarding the fixes that we have experienced. I think the time frame is small enough for apple not to get fined by doing this but long enough to give repair shops a headache.
I am not saying this for sure but it makes sense. Apple has done similar things before but in that case they have been fined by certain countries and organizations.
I would like to hear from other repair shops with this or similar experience.
What have you experienced?
How did you handle it?
Did you get any unhappy customers because of this?
What can be done in the future to make this sort of situation as painless as possible both for you as a repair shop and the customer?
Is this a worthwhile discussion?