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XBOX1S HDD purchased from this site not working

I recently purchased a HDD for my Xbox one s. I replaced it with my old one and it is not working. The site says they come prepared formatted for the one s. Do I need to do anything else with the hdd for it to work?

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This question was migrated from https://www.ifixit.com/Answers.

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Hi @dan93hernandez , sorry to hear that you’re having issues with your hard drive! We have a one year warranty on our hard drives, which you can read more about on our Warranty Page. You can contact our support team at help.ifixit.com and they’ll help you out with a fix or a replacement.

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Hi.

If the Drive is formatted it can PROBABLY delete some of the “main files” for it to work.

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So you're saying it's possible that it's missing files? I'm sorry I'm not very tech savy.

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Possibly, because some products put "Special files" in order to work. Try and go to a Microsoft Store and check the Hard Drive

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Daniel Hernandez will be eternally grateful.
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