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Broken new screen, how do I deal with this?

Hello,

Last month I ordered and received a new screen/digitizer for my iPhone XR max. Installation was easy and the phone was back on-line in half ah hour. Not for long unfortunately. A week after the replacement, the digitizer became irresponsive. I had to let the battery die and subsequently reboot my phone.

It fixed the problem for one day. Then the digitizer froze up again. I decided I was going to open the phone to check the ribbon cables for faulty connection. Alas, when opening the iPhone,one of the cables between the screen and the main board tore.

I resorted to re-installing my old cracked screen that now has been working flawlessly for one week.

Is there a fix for the broken ribbon cable, or can I return the screen for credit or repair?

Thanks,

Maurice

Answer this question I have this problem too

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Hi @running_moe,

This sounds like something that will be better solved by our customer service team. Send an email to support@ifixit.com with your order number, the issues your having, and any pictures you may have. They'll let you know what they're able to do.

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Maurice will be eternally grateful.