Recently, a new competitor in the electric toothbrush market has come out -- SURI Sustainable Electric Toothbrush. They claim to be much more repairable than their competitors, but have no repairability guide on their website. Will this product be evaluated by iFixit?
@repairpotato looks interesting and sounds promising. I wanted to know about self repair so I‘ve made an inquiry and this was the answer:
“SURI brush is covered with a 1-year warranty upon purchase. When repair is needed, we will fix it for free. Hence, if you're outside of that should your brush falls faulty, we will charge a reasonable fee to replace it.
Whilst we appreciate your suggestion, we are also looking in the future that we will be able to introduce a repair kit so that technically-minded consumers can repair/ replace their battery at home.”
We now know that self-repair is not “yet” supported. Lets see what the hardware is like and how much, if any, of the sustainability is Greenwashing.
4 Comments:
I'll stick to the cheap brushes you accept as disposable for now. I'm not paying a premium for a disposable product.
by Nick
Agreed - because they have no transparency yet about the self-repair options I'm cautious that the repairability is being greenwashing. Haven't bought one myself to check either.
There's also some language on their site that indicates they may immediately replace your brush when you send it back for repair, so it's unclear if the original brush gets remanufactured or if it comes back to the original user repaired.
by Jaden
@repairpotato actually they made it clear that at this point in time, they are not offering self repair as an option. Does not look good for sustainability. I'll stick with a regular toothbrush :-)
by oldturkey03
@oldturkey03 Or at least $5 disposable electric.
by Nick
@repairpotato Thank you for sharing this! I have passed this along to our teardown team so they can take a look at it.
It is interesting to see the company proclaim that the brush is held by one screw, “This almost imperceptible design feature unlocks a whole host of possibilities, the primary one being repairability,” yet, they send back faulty units to their factory since repairing their toothbrush is “an intricate art.” Personally, I'd describe repairing a CRT TV without frying yourself as an intricate art, not fixing a battery-powered toothbrush that is supposed to have a repairable design.
Edit: The Teardown team is planning on checking out this toothbrush soon. Stay tuned!
1 Comment:
Right. One is a novice trap (but won't scare someone experienced) compared to this. You aren't working around a 15-25k volt capacitor, the worst you may do is short a lithium 3V battery. You also don't know what any given CRT has left or if it's a big retention voltage like a big TV or a pro monitor like the GDM-FW900.
Until we can buy parts for it I'm out.
by Nick
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3 Comments
This question was migrated from https://www.ifixit.com/Answers.
by iRobot
Suri Sustainable Electric Toothbrush comes with a one-year guarantee. However, by subscribing to receive regular new brush heads, customers ...
Missing: evaluated
by mohammed neama
@mohamdnama Syre. Where does the old toothbrush go? eWaste? Why not offer self repair? At least offer the schematics. Just the same old song and dance. Sustainability needs to be proven and be verifiable, otherwise its just greenwashing.
by oldturkey03