I purchased a replacement battery for my Surface Pro 5 and the battery is showing zero volts on the multimeter. I have sent multiple emails and I am not getting a response from customer service. Is there any other ways to contact customer service?
Yes I have sent 3 emails to the Support@IFIXIT.com email address and have had no response from customer service. I'm getting a little worried about the lack of response from Ifixit and my Surface Pro 5 is completely disassembled and unusable at this time.
4 Comments:
Thanks @dadibrokeit for sending this my way on Meta!
@tbone707, sorry to hear about your battery. I'll check in with our team to see what's going on. When did you reach out?
by Amber Taus
I sent an email on August 11th, 12th and 13th.
by Tim Boening
@amber I sent an email on August 11th, 12, and 13th. Granted August 11th was Sunday.
by Tim Boening
Hi @tbone707, I talked to our team today and they said they solved it yesterday. Please let me know if I can help you with anything else. =]
by Amber Taus
3
2 Comments
Just to confirm, you're attempting to contact them at support@ifixit.com, correct?
I'm going to bump your question over to the meta.ifixit.com site where issues like this are discussed and someone from the iFixit Store and/or management is more likely to see it.
by Jerry Wheeler
This question was migrated from https://www.ifixit.com/Answers.
by iRobot