Shipment of order [redacted] Google Pixel 9 Pro XL
Thanks a lot for your excellent service, keep it up!
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@joanmanuel , Sorry we didn't see this sooner! Thank you for the kind words :)
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Please review the order which was send return. I haven’t get the money back. Thanks a lot.
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Hi @joanmanuel, thanks for the follow-up.
Your first message read as positive feedback, so we didn’t realize there was an issue that needed a response. If you’re reaching out about a return and refund, that’s something we want to get right—but it helps when it’s clearly stated upfront.
Just a heads-up: we’re part of the Community team here, so if there’s ever an issue with an order, it’s important to reach out directly to our Support team to ensure it gets routed properly.
That said, I’ll go ahead and flag this for review.
In the meantime, please send any tracking or return confirmation details to community@ifixit.com, and we’ll make sure it gets to the right folks.
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This question was migrated from https://www.ifixit.com/Answers.
by iRobot
Removed the PII for your security. They don’t need it in a public form - it’s on your account.
by Nick