Our Response:
Thank you for the welcome to this community. We value the iFixIt community tremendously and are extremely happy that some of our employees at Device Savers have chosen to be part of this growing community.
First, we want to thank you all for your criticism as it will help us grow as individuals and as a team.
Second, we want to offer up a bit of information: we definitely have a new team here on iFixIt.com; so the rules were never spelled out for us. Had we know there was so much red tape and jealousy we would threaded a little lighter. All of our employees answer these question/issue to the best of there ability and experience, doing this type of remote troubleshooting on their own time without any compensation because of their love of technology and helping others. We understand the heart of the issue, but still don't understand what you are implying as our team answers question accurate to our experience with that issue.
We apologize that the voting system has allowed our answers to creep beyond other ones that may be correct as well or even offer a better solution or more solutions—this is due to the fact that, as a team, if we agree with each other we will of course support their answer and if some of us don't we don't up vote it, as you should have noticed. We have well over the amount of team members that some of these answers have received on up votes. If we were concerned about the votes you would see 8+ an answer, this is not the case.
We have nothing to gain from these votes and do not care about such trivial things as internet karma or badges; we are here simply to provide the answers we feel to be correct to better serve the community as a whole. So chipping away at our reputation to satisfy the iFixIt Community does really effect us. However in this particular instance, we do not fully agree with any of you about the assumptions of our voting or answering process. No worries though, that doesn't discourage us. : )
We will make sure the team know how the iFixIt community feels about voting and make sure they do not up vote comments or statements in the future. However, considering that our question and responses are accurate towards the question asked, you should expect that members on our team will agree with each other an we should not be targeted for it.
Thank you comments and please feel free to contact us anytime with questions.
2 Comments
I agree, there's too much insular voting going on here. We'll do some analysis and may revoke some votes.
by Kyle Wiens
Please see our response below. Thank you iFixIt Community for your concern.
by Josh