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Apple Watch face detaching?

After reviewing your Apple Watch tear-down, I wonder if you can answer a question: Twice now I have had the face of my stainless steel 42mm Apple Watch detach from the body. Apple of course knows nothing - but have replaced it twice (for free). Wondering if in your tear-down you gained any insights into how the face is attached to the body and what might be causing the separation. Maybe unique to the stainless steel?

Answer this question I have this problem too

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No idea! I'm not a practical guy in any sense. I suspect poor design in the case of their watches. A shame beuase Apple products are pretty robust, which is why I buy them

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That's odd. The digitizer is glued to the frame pretty securely. It could be heat related or a manufacturing assembly issue. I haven't seen other reports of this yet.

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Mine has detached too. They want £176 to fix a watch that costed £339. Fault not caused by me. No water damage and no dropping it - not even a slight scratch.

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You know, this isn't an isolated incident. I've actually read of several individuals who have the exact same issue.

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Threatened them with EU Consumer Rights Act 1999 legislation and surprise, surprise, they are going to 'make an exception' in my case, even though it's 33 days out of warranty. Moral - know your consumer rights.

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My wife's watch too. Apple have insisted that they want the equivalent of half a new watch to fix it as it was two months out of warranty! Unbelievable as it is clearly a manufacturing defect. Last time we will ever buy an Apple watch!!

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This just happened for the second time to my Series 1 stainless steel watch. The first time, I took it to the Genius Bar at the San Francisco Union Square store, and the Genius feigned (?) surprise and said he hadn't seen it before. The hysterical thing was the guy that was right ahead of me in the queue had EXACTLY THE SAME PROBLEM. He told both of us that we'd seen "lightning strike" together. Ahem.

They replaced it for free.

I have an appointment with the Genius Bar tomorrow and hopefully they'll handle it in the same way. One thing I'll say for Apple is that they treat you right. Especially, it seems, if you've been a long-time customer. Once they look at your buying history and see you've spent 10s of thousands of dollars with them, they're willing to bend over backwards to keep you happy.

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I am of the opinion that in my case it was a combo of factors - since it happened several times. First, I live in Hawaii - with very direct sunlight. Second, I bike a whole lot - like 300+ miles a month, in that sun. Third, the roads are rough - so lots of constant but fine vibration. Fourth, I sweat a lot in that sun. So heat + UV rays + vibration + sweat finally breaks down the seal?

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This just happened to mine. Going to Apple store this Saturday. Display separated from case, water got in = dead.

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I cannot believe that Apple are so blatantly disinterested in repairing it for free. Why have an Apple Watch if you haven't spent money on an IPhone?

Surely, it's their responsibility. I've had my watch a couple of years now and have had any problems until now.

I cannot reattach it and will have to bring it to the Apple Store in Dublin. So inconvenient! I'm in Grace, County Clare

PS: It's certainly not caused by the Heat or Weather down here!!

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This is fairly normal for post Jobs apple. You have to take them to court to acknowledge a defect.

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One possiblity is suntan lotion or skin oil is seeping into the seam breaking down the adhesive. The other possiblity is the intense IR or UV out in the sun is the cause.

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KonaKeoki will be eternally grateful.
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