Refused service on battery recall
Sent my iPhone 6s in for the battery recall- serial number indicated was part of the battery exchange recall and was symptomatic.
Apple sent the phone back untouched with a letter stating mail in repair was for individuals not commercial enterprises. See attached photos.
Also the return box was taped shut with the wording " do not break seal unless using parts"
I am a person not a commercial enterprise which I cleared up with them. I own the phone, there is no contract.
My hour long discussion with apple resulted in them sending another repair box out so they can look at the phone again.
The reps were nice but apparently according to the first tech our phone was registered to Verizon, though we are AT&T customers. An escalation to the next tech informed me the "repair depot" has stated they couldn't reproduce the battery recall issue and therefore the battery was not "exchanged".
When we questioned the paperwork and packaging, no one had an answer for that nor did apple seem to want to divulge why it was packaged as such.
Just throwing it out there and wondering if anyone else has had this happen to them. I'm hoping it gets resolved.
Thanks for the help
Is this a worthwhile discussion?