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Battery is not correct one

Battery received is not the correct battery for the phone. Has only one screw hole on the battery connector and the hole is on the wrong side !

phone model A1387. EMC 2430 apple iphone

tools are great but cannot use the battery that says it’s compatable with iPhone 4

Answer this question I have this problem too

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This question was migrated from https://www.ifixit.com/Answers.

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Hello! Sorry to hear about the battery. An iFixit Customer Support representative will reach out to you shortly.

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Hi There,

Thanks for reaching out to us with this concern. My name is Augie and I'm here to help.


Based on that model number (A1387 / EMC 2430 ), you actually own an iPhone 4s, not an iPhone 4. With that in mind, the batteries for the 4s and for the 4 are different, and they’re not cross-compatible.

With this in mind, we’ll be more than happy to set you up for a return and refund , and help you in ordering the correct battery. To do so, please send us an email with your order number to support@ifixit.com, and link this conversation.

Thanks again, and looking forward to helping you get this resolved soon.

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Richard Slater will be eternally grateful.
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