How to track my order if I ordered as guest?
I didn't have an account at the time of order I therefore chose to checkout as a guest, how do I track my order?
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Hi Lukas!
Thanks for reaching out with your question. The best thing to do would be to contact one of the support teams directly. You can reach the US team through help.iFixit.com, or the EU team via eustore@ifixit.com.
Either team would be happy to help you sort this out and get the correct tracking information, if your shipping service includes tracking. :)
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It is ridiculous that I can't just put in an order number and check the status, or even still provide my email for updates. Or even add an order number to my account.
I ordered as guest because something is wrong with your OAuth and I can't sign in with Google. It also won't let me log in manually since I made an account with Google.
Hi @Kyle Barr, sorry to hear about the trouble!
Our Customer Support team would be more than happy to look into this for you. Please kindly send an email to support@ifixit.com so that we can start a proper Support ticket for you.
Please be sure to include in your email the shipping address for your order, a list of the item(s) you ordered, as well as the phone number you would have used (if applicable) when placing the order. This information will help us locate your order in our system and provide the tracking information you're requesting.
Thanks so much, and we look forward to hearing back from you.