How to improve Scoring and Accepting questions
Today I had someone ask a very simple question on how to accept an answer! What was replaced with top case. He did score it, but for some reason the accepting part was confusing!
This is not the first time I’ve seen this and scoring is still a mystery for many.
While iFixit Robot sends emails to bring people back to their questions, we just assume they get it. Clearly they don’t!
I would say almost half of the questions I’ve answered over the years are still not accepted! And I know I’m not alone. So either I’m not offering good info or wrong which I accept is possible (I’m only human!) But is it that high?
I also worry about questions which are accepted just for the sake of closing it out. I’ve noted the better answer has a higher score is not the one accepted. While this is not a biggie as hopefully people will checkout why the higher scored answer is the better. It still brings to light someones efforts are not being acknowledged effectively.
So where does this leave us? How can we improve this?
First I would like to see if we can make the Score and Accept buttons into a GIF so the OP sees them with motion to bring their eyes to it when they are returning to their question. I’m just thinking just the rim of the button.
To add to this the size of the rim is made larger for the higher scored answer so the OP sees this is thought to be the better. That still doesn’t mean its correct! The OP can over-ride the suggested choice picking any other to accept.
Update
I thought an example might help see why this makes sense Why use micro-animations in your design?
While not exactly what I was thinking of it gives you an idea. Jump down to Rewards
Is this a worthwhile discussion?
7 Comments
Hi Dan!
Just jumping in to say that it's been a busy week so far, and I haven't had a chance to read through this discussion! I want you to know that it's on my to-do list and that I'm not ignoring you all. In the meantime, feel free to keep the discussion going, and the community team and I will get back to you soon.
by Kristen Gismondi
@kristen - Nothing fancy, just a bit of eye candy on the button rims, that way they standout a bit more.
by Dan
@danj Question - I'm ready to accept your answer on my 2012 MBP battery question. Should I abstain until the end of the month or accept?
by Nick
@nick - It was your question so I would say you can score & accept it as you wish.
by Dan
@danj Didn't know if it would skew the metrics we're getting in a way of our test. I'll accept and upvote it in this case, since I've made my mind up about how to deal with that thing.
BTW the 839 cycle pack was flat and expanded in the same area... I'm not so sure how much I want this more then another system and a new charger so I don't need to worry about it again now. Off topic, but since I mentioned it I'll put it here. Too many question marks.
by Nick
Show 2 more comments